Shipping policy

Sun-Moon-Infinity Shipping Policy

 

Last updated: April 2026

 

At Sun-Moon-Infinity, every item is made just for you. Because our products are printed on demand, shipping times include both processing and delivery.

 

📦 Processing Time

All orders are custom‑made. Please allow:

2–5 business days for processing and production

Slightly longer times during holidays or high‑volume periods

You will receive an order confirmation email and a shipping notification once your package is on the way.

 

🚚 Shipping Times

Estimated delivery after your order has been processed:

United States: 3–7 business days

Canada: 7–14 business days

International: 10–20 business days

Shipping times may vary due to carrier delays, weather, or customs.

 

📮 Shipping Carriers

We ship using trusted carriers such as:

USPS

UPS

DHL (for some international orders)

Your carrier may vary depending on your location and the fulfillment center used.

 

📬 Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking updates to appear.

 

🌍 International Orders

International customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in your order total.

 

❗ Wrong Address Disclaimer

Please double‑check your shipping address at checkout. If an incorrect address is provided and the order ships, we cannot guarantee replacement or refund.

 

📦 Lost or Delayed Packages

If your package is lost or delayed, contact us and we will assist you in filing a claim with the carrier. We are not responsible for delays caused by the shipping carrier.

 

💬 Need Help?

For questions about your order or shipping, contact us at: contact@sunmooninfinity.com